ORIGINAL PAPER
New ways of customer relationship building on the internet using tools like content marketing, real-time marketing, mobile applications, social media, video communications
 
More details
Hide details
1
Uniwersytet Łódzki, Wydział Zarządzania
 
 
Online publication date: 2018-09-24
 
 
Publication date: 2018-09-24
 
 
NSZ 2018;13(3):15-27
 
KEYWORDS
TOPICS
ABSTRACT
Communication is one of the most natural processes that is constantly evolving in terms of tools. A large part of the communication process in the 21st century takes place on the Internet, and more and more new Internet tools imply changes in communication both between individual users and in B2C relationships. New technological and communication opportunities are also new challenges for building loyalty with the e-consumer. E-business has many tools that can facilitate that process and at the same time to distinguish a particular company from the competition. The article focuses on explaining modern tools for building relationships and loyalty on the Internet, such as content marketing, real-time marketing, mobile applications, social networking sites or video communication, and showing the benefits of their use in practice.
 
REFERENCES (16)
1.
Dobek-Ostrowska B., 2002, Podstawy komunikowania społecznego, Wyd. Astrum, Warszawa.
 
2.
Gauri D.K., Bhatnagar A., Rao R., 2008, Role of Word of Mouth in Online Store Loyalty, “Communications on the ACM”, vol. 51, no. 3.
 
3.
Kwon W.S., Lennon S.J., 2008, What induces online loyalty? Online versus offline brand images, “Journal of Business Research”, 62.
 
4.
Pacut M., Śliwińska K., 2011, Narzędzia i techniki komunikacji marketingowej XXI wieku, Wolters Kluwers Polska, Warszawa.
 
5.
Park I., Bhatnagar A., Rao R., 2010, Assurance Seals, On-Line Customer Satisfaction, and Repurchase Intention, “International Journal of Electronic Commerce”, Vol. 14, No. 3.
 
6.
Scott D. M., 2012, Marketing i PR w czasie rzeczywistym, Wyd. Wolters Kluwer Business, Warszawa.
 
7.
????????????????????????????????/, 2006, The Walker Loyalty Report for Online Retail, Executive Summary.
 
8.
Urban G.L., Amyx C., Lorenzon A., 2009, Online Trust: State of the Art, New Frontiers, and Research Potential, “Journal of Interactive Marketing”, Vol. 23, No. 2
 
9.
Chłopek J., 2016, Komunikacja wideo – jak odnieść w niej sukces? https://marketingprzykawie. pl/artykuly/komunikacja-wideo-jak-odniesc-w-niej-sukces/.
 
10.
Emarketer, 2013, The Real-Time Marketing Drumbeat Gets Louder, as Agencies, Brands Sign On, https://www.emarketer.com/Arti...- Brands-Sign-On/1009869.
 
11.
Forbes, 2015, Aplikacje mobilne zrewolucjonizują obsługę klienta?, https://www.forbes.pl/technolo... aplikacje-mobilne-zrewolucjonizuja-obsluge-klienta/ctgjc2n
 
12.
Kolowich L., 2013, Challenger Sales Model In Just 8 Minutes, www.insightsquared.com/2013/12/ the-challenger-sale-in-8-minutes/.
 
13.
Leszczyńska-Bohdan K., 2013, Lojalność klientów w mediach społecznościowych, https:// marketerplus.pl/teksty/artykuly/lojalnosc-klientow-w-mediach-spolecznosciowych/
 
14.
Marketer plus, 2016, Przyszłość e-reklamy: programmatic, aplikacje mobilne i lojalny klient, https:// marketerplus.pl/teksty/nasze-patronaty/przyszlosc-e-reklamy-programmatic-aplikacje-mobilnelojalny- klient/.
 
15.
Pająk P., 2013, Onboarding, czyli jak przekonać użytkownika do aplikacji, https://www.spidersweb. pl/2013/05/onboarding-czyli-jak-przekonac-uzytkownika-do-aplikacji.html
 
16.
Wróblewska M., Dziubdziela A., E. Waligóra-Borejza, 2013, Nowoczesna lojalność, https:// www.comarch.pl/erp/nowoczesne-zarzadzanie/numery-archiwalne/nowoczesna-lojalnosc/.
 
eISSN:2719-860X
ISSN:1896-9380
Journals System - logo
Scroll to top